Our Charter

Our core belief

We are passionate about Lifestyle Financial Planning. We know that, if financial planning is done properly, it can make a real difference and change your life. Money is precious but your life is even more precious. We are here to help you look after both. Our job is to understand what you want to achieve over the course of your lifetime and then to marshal your financial resources to support you on that journey.

Our entire team puts clients and long-term, ongoing relationships with our clients at the very heart of our financial advice process. Any financial products are merely tools to help you achieve a better financial future.

Our profession

As Chartered Financial Planners, we have the highest qualification level in our industry. This is a mark of distinction and the gold standard for the financial planning profession, reserved for individuals and companies that can demonstrate pre-eminence, stability and permanence in their field. Companies are independently assessed on an annual basis by the Chartered Insurance Institute.

The suite of qualifications necessary to receive individual Chartered status is roughly equivalent to earning an honours degree. Practitioners must also have a minimum of five years’ relevant professional experience and commit to continual, annual Professional Development to ensure knowledge is up to date with the latest legislative, regulatory and technical developments. whilst acting with the highest standards of professional conduct.

Thornton Chartered Financial Planners upholds a code of ethics which sets out the standards of behaviour required of people working for us such that:

  • We comply with all relevant laws and regulations;
  • Act with the highest standards and integrity;
  • Act in the best interests of our clients;
  • Provide a high level of service;
  • And must treat people fairly in all regards.

You may view the code using this link.


Thornton was the first to achieve Chartered Status on the Isle of Man in 2009 and has retained this status every year since. This achievement is very important to us and we are proud of it. It means we know we can deliver a very high level of service, excellence and knowledge to those who have chosen to be our clients.

If you wish to know more about the Chartered company status and the Code of Ethics please contact Sharon Sutton 01624 660220.

Our clients

We believe in Treating Customers Fairly (TCF), with consideration of the six consumer principles as set out by the Financial Conduct Authority in the UK.

We pledge that:

  • Each member of our team will treat all clients equally and fairly regardless of situation, financial position or advice required
  • We will always complete a fact find form to ensure we have up-to-date details of your circumstances and objectives before any advice is offered, as this is the only way to ensure our ongoing advice is suitable
  • We will always ensure we make the most suitable recommendations to suit your needs
  • All our advice is given in writing prior to any transaction and should be clear and transparent
  • We will give all the positive and negative points relating to any products, if recommended. Our advisers are available to handle any queries by telephone or email during normal office hours or to meet with you as soon as is convenient
  • Annual reviews are scheduled to ensure recommendations continue to be relevant and suitable to your circumstances without any barriers to changes that may be advantageous to you.